Case Manager

by togetherga | Sep 6, 2024

PRIMARY RESPONSIBILITIES:

General Case Management
Work as directed to support the mission and values of Atlanta Angels.
Engage in discussions around sensitive topics including child abuse, neglect, trauma, mental health, poverty, substance abuse, trust-based relational intervention, rehabilitation, social adjustment, therapeutic needs, child demographics, case trajectory, family preservation and child relational concerns. Utilize these discussions to advocate and make decisions for the best interest of the client.
Gather foster family referrals and/or foster youth information including their background information, needs, and child information to determine the best volunteer match to meet their needs.
Work with the volunteer coordinator to identify the best match for family/youth.
Facilitate strengths assessment/initial meetup between foster family/youth and volunteer/mentor and conduct training for volunteer groups/mentors. These may be held in the evenings or on weekends due to the volunteer/foster family availability.
Maintain minimum monthly check-ins with families, youth and volunteers. Advocate for access to resources to meet varying needs. Provide support and conflict resolution as necessary throughout the length of the relationship.
Build and maintain partnerships with local CPAs (child placement agencies) and other child welfare organizations.
Serve as liaison between volunteer, foster family and placement agency.
Identify and collaborate with other local partners to provide resources to families and youth referred to Atlanta Angels.

Documentation and Admin
Maintain case history records and prepare impact reports from testimonies of foster families, youth, and children served through programs.
Maintain accurate documentation and case notes in Apricot.
Conduct ongoing monitoring of volunteer contact and tracking of relational outcomes for children/youth in the Atlanta Angels program.
Resolve program complaints and requests to change volunteer matching arrangements.
Create and send monthly tracking forms and newsletters with updates and provide program direction.

Program Events and Special Initiatives
Assist in planning program events as it relates to communication and coordination with families/youth.
Maintain record keeping of impact for program initiatives.
Attend and serve at events including fundraising, community awareness initiatives, events for families, youth, and children which often occur over weekends or evenings. These events include Sunshine Festival, Back-to-School, Holiday, and gala.