Title: Program Manager - Performance Improvement and Compliance
Departments: Children and Family Services
Reports To: Director of Performance Improvement and Compliance
Summary: The Performance Improvement and Compliance (PIC) Program Manager is responsible for the long-term supervision, growth and enhancement of Children and Family Services programs, including Family Intervention Services, Foster Care and Adoption.
Essential Responsibilities / Accountabilities:
• Plans, organizes and coordinates the development, implementation and management of Family Intervention Services, Foster Care and Adoption programs.
• Manages in collaboration with the Statewide Program Managers’ the controlled growth of programs through the development and implementation of an annual recruitment plan that maintains/increases capacity to meet placement needs of children.
• Ensures the on-going recruiting, training, and retaining of families that provide placement for children
• Ensures that all parent training curricula are utilized consistently and follow state child welfare and LSG policies/standards
• Ensures that all required home studies, re-evaluations, annual updates, and addenda are completed according to policy and in a timely manner through qualitative reviews
• Ensures collaboration with the Statewide Program Managers’ and consistent following of intake, matching and placement procedures by CFS staff.
• Conducts and documents at least monthly team meetings for program oversight and participates in Leadership and permanency team meetings
• Ensures that training for staff is developed, secured and tracked.
• Obtains and manages licensed professionals as required by contracts, initiatives, and grant awards
• Keeps the Clinical Manager informed of critical incidents and ensures that all required incident reports are submitted in a timely manner
• Participates in developing Corrective Action Plans
• Works with Statewide Program Managers on collaborative efforts including foster care to community residential alternative
• Ensures that all staff members are aware of regulatory and policy standards in which they work, including current contractual agreements, applicable state policies and regulations, and the LSG Policy and Procedures Manual and ensures compliance with regulatory, contract, and accreditation requirements.
• Monitors compliance with all contract and grant requirements, responsibilities and service delivery; ensures all contract metrics and grant requirements are being met for all Programs under assigned area including Supervision if contract/grant requires.
• Makes recommendations to the PIC Manager to changes in policies, procedures and Extended Reach processes and participates in training staff on all changes to policies and procedures
• Oversees all Extended Reach usage and compliance including timely data entry by employees within 72 hours; ensures Supervisors are approving reports and activities in Extended Reach within 72 hours and approves all relevant activities/reports within 72 hours
• Demonstrates proficiency by pulling appropriate Extended Reach reports as required to determine trends and outcomes; reviews relevant weekly snap shot reports utilizing dashboards and makes recommendations based on data.
• Participates in Performance Improvement Activities within LSG
• Ensures compliance with electronic databases and the timely submission of all reports into the appropriate web based portals per contract (i.e., GA Score, GA SHINES, DTFA)
• Keeps the PIC Director informed of 1) Accurate placement numbers and the numbers of consumers served, 2) Major complaints from consumers, caregivers or customers, 3) Other data required
• Assesses customer and consumer satisfaction with the programs; develops and implements quality improvement plans based upon the assessment.
• Evaluates the programs’ effectiveness
• Ensures each assigned location is completing all quality assurance follow up activities
• Completes reports required or as needed for Clinical Manager and PIC Director
• Conforms with and abides by all LSG regulations, policies, work procedures and instructions.
• Develops new customers and markets and develops and maintains strong relationships with existing customers such as county and Regional DFCS offices, DJJ representatives, PRTFs and other provider agencies
• Assists with researching and securing funding opportunities to support Children and Family Services
• Helps write grants in collaboration with the Development Department
• Reviews and makes recommendations on contract and grant proposals/applications prior to submission/finalization
• Participates (in collaboration with the PIC Manager and the Clinical Manager) in LSG functions, fundraising activities and public relations activities.
Non-Essential Responsibilities / Accountabilities:
• Performs other duties as assigned to meet program needs.
• May supervise subordinate staff as the program grows and expands.
Financial Responsibilities: None
• Master’s Degree in Human Services or related field and at least two years of paid work experience as a case manager in child welfare.
• Five years of direct supervisory experience including hiring, performance management, employee coaching, etc.
• Previous direct experience in Specialized Foster Care, Child Protective Services, Family Prevention and/or Family Preservation, and/or Adoption programs.
• Demonstrated skills in marketing to high levels of customer groups.
• Must possess excellent oral and written communication skills.
• Ability and desire to work within a team environment and ability to work independently.
• Ability to make difficult decisions after reviewing available information.
• Ability to forge a mutually respectful partnership with persons served and their families in which they are helped to gain the skills and confidence to address any issues and problems they face.
• Conviction about the capacity of people to grow and change.
• Ability to set limits and maintain the helping role of the practitioner and to intervene appropriately to meet the needs of the persons served or other family members.
• Must have the ability to communicate with all persons in a culturally competent manner.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Computer literate Microsoft Office (Word, Excel, Outlook), Database knowledge such as Extended Reach, SHINES, GA SCORE
• Must hold a valid Georgia Driver’s license and have personal auto insurance and a good driving record.
• Or possess a combination of education and experience that enables performance of all aspects of the position.
• Licensed Clinical Social Worker, LPC, LMFT.
• Grant writing experience.
Regularly required to talk and hear. Required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls: and reach with hands and arms. Required to operate personal vehicle.
Employee frequently lifts and or moves 35+ pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the responsibilities of this job, the employee travels by automobile and is exposed to changing weather conditions. The Program Manager Performance Improvement and Compliance- Children and Family Services may attend training and conferences out of town requiring overnight travel. This position is a member of the mobile workforce. This position travels locally and statewide approximately 25% of the time.